Frequently Asked Questions
How do you accept payment?
All purchases are completed through prepaid checkout on our site, with fast and secure processing via Stripe.
What are your Returns and Refunds Policy?
We are a print-on-demand business that specializes in custom products. Due to these nature of our products, all sales are final. Returns and/or refunds will not be issued. If there is a printing or quality error with the product, we will analyze each situation individually to determine if an item should be replaced. We must be notified of printing errors or quality defects no more than 3-business days after your items are delivered (proved by shipping confirmation number & data that provides).
If your item required a digital proof, it was your responsibility to review it for any errors, such as spelling, date, or punctuation. Once your items were approved, it was sent to the printer. You will be responsible for any reprinting costs.
If a refund is requested prior to the start of production on a custom order, we are pleased to offer store credit for the full purchase amount. Should store credit be declined, a refund will be issued to the original payment method, less any merchant service fees incurred during the transaction.
If your item required a digital proof, it was your responsibility to review it for any errors, such as spelling, date, or punctuation. Once your items were approved, it was sent to the printer. You will be responsible for any reprinting costs.
If a refund is requested prior to the start of production on a custom order, we are pleased to offer store credit for the full purchase amount. Should store credit be declined, a refund will be issued to the original payment method, less any merchant service fees incurred during the transaction.
When will my order ship?
We’re always working to get your orders on their way to you as quickly as we can. Due to the customized nature of all of our products, we cannot list here when your order will be dispatched. Please refer to the product information for an estimated dispatch time. You will receive tracking information via e-mail and within your account portal once your order has started its journey to you.
Will my delivery need a signature?
Your order will not require a signature to be delivered.
Who do you use as a shipping carrier?
We exclusively use FedEx and UPS. Based on past experiences, we have eliminated USPS from our shipping carrier options.
What if my product arrives damaged?
If something is damaged during shipping, you must submit multiple photos to us of the box, the shipping label, the product, and any other helpful information so that we can file a claim with the shipping company. We must be notified of shipping claims no more than 3-business days after your items have been delivered (proved by shipping confirmation number & data that provides).
Should you reach out to us after the 3-business day deadline, we will not be responsible for replacing the damaged items.
Should you reach out to us after the 3-business day deadline, we will not be responsible for replacing the damaged items.
Do you sell digital files?
No, we do not sell digital files.
What is your Privacy Policy?
We strongly respect your privacy. In order to fulfill your order, we may require that you provide us with certain personal information. Such information will not be used for any purpose beyond communicating with you and fulfilling your order. We will only share your information with a third party to accomplish the task of completing your order.
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services. This Privacy Policy does not apply to the practices of third parties that we do not own or control.
To fulfill your order, you must provide us with certain information such as your name, business name (if applicable), e-mail address, postal address, payment information, and details of the product you are ordering. You may also choose to provide us with additional information if you contact us directly.
Why we need your information and how we use it:
We rely on a number of legal bases to collect, use, and share your information including:
as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
if necessary to comply with a legal obligation or court order in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as to provide the services you requested and in our legitimate interest to improve our services.
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services. This Privacy Policy does not apply to the practices of third parties that we do not own or control.
To fulfill your order, you must provide us with certain information such as your name, business name (if applicable), e-mail address, postal address, payment information, and details of the product you are ordering. You may also choose to provide us with additional information if you contact us directly.
Why we need your information and how we use it:
We rely on a number of legal bases to collect, use, and share your information including:
as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
if necessary to comply with a legal obligation or court order in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as to provide the services you requested and in our legitimate interest to improve our services.
I cannot log in to my account. Can you help me?
Send us an e-mail. We will work diligently to help you gain access to your account.
What I want is not on your website, but I think you can create it. How do I connect with you?
We consider it an honor that you are interested in partnering with us. We are committed to being approachable, dependable, and persistent in our pursuit for excellence. We’d be honored to discuss how we might work together—let’s start the conversation.
My tracking shows delivered, but I can't find it.
If your tracking doesn't have the name of the person who accepted delivery, we encourage you to check your store cameras. We have personally followed a package from Shoes for Crews from the front counter, all the way behind the backup battery in the office.
If you need us to file a claim with the shipping carrier, they will require us to send them video footage and sign an affidavit that the packages received did not appear to be the ones we sent.
If you need us to file a claim with the shipping carrier, they will require us to send them video footage and sign an affidavit that the packages received did not appear to be the ones we sent.
Still need help?
We apologize that your question remains unanswered. Please contact us at your convenience so that we may offer the best response.
